In this course you will learn about customer service in the travel industry highlighting its importance in retaining current business while attracting new business. You will also explore fundamental communication skills essential for positive agent-customer interactions, practical ways to stay in touch with travelling customers, and how to win customer loyalty. Learn how to handle difficult or upset customers, how to deal with the reality of stress in the workplace, and coping strategies for travel professionals.
Fee - LKR 65,000
3 Months
Event Management & Hospitality Industry
O/L
Diploma in Hospitality & Tourism Management
Duration
1 ½ Years + 4 Months Internship
Medium
English