Diploma in Customer Relationship Management

What Will I Learn?

• Learn how to deal appropriately with customer queries and questions.
• Gain a clear understanding of the job role in customer service and how to create a first, good impression.
• Learn how to build on customer relationships and maintain them.
• Understand customer service and legislation.
• Understand the fundamentals of customer service and gain a thorough understanding of how to apply customer service concepts within an organisation.

About Programme

Customer service is at the core function of every business and the programme demonstrates how customer service can turn one time customers into repeat customers. If you want to have a career in customer service, the Diploma in Customer Relationship Management programme will enable learners to work in high earning positions in multiple industries. It is comprehensive programme that focuses on the specifics of customer service. The programme will enable learners to become proficient at providing effective and efficient customer service.

Diploma in Customer Relationship Management programme aims to address the growth in service industries and with it the need for customer supplier relationship. Customer Relationship Management is designed for students for professional development. Successful students will achieve practical skills to progress their careers within their professional careers. The course would be of interest to students from a wide-range of backgrounds and professions who are looking to further increase their knowledge and develop their careers.

The Diploma in Customer Relationship Management programme will teach learners that customer service is fundamental to the ins and outs of a business. Business growth and success strongly depends on how well customer service is provided to your customers. The programme offers learners to enhance their career and education. It is highly useful for individuals who want to take advance their professional or academic career.

Why BIMT?

BIMT Campus was established in order to electrify the employability of the Nation. We are equipped with the best panel of lecturers who are not only qualified professionally and academically but also enriched with global and local corporate competence. We have created a unique learning environment that will empower our students with the necessary skills to achieve their corporate ambitions. Their success depends upon the applications of theoretical skills and practical experience. It is the combination, where we are true experts, insuring that students get the right balance of solid theory coupled with necessary ‘real-life’ case studies and teaching.

BIMT CAMPUS is the fastest growing Private Sector Higher Educational Institute in Sri Lanka. We offer a range of Internationally Recognized Educational programs in partnership with globally reputed Universities and Awarding bodies. We have picked the best courses, which offer the qualifications suitable for Sri Lankan students to gain complete knowledge on subject matters.

Programme Aim

The Customer Relationship Management (CRM) Diploma course will introduce you to the fundamentals of customer relationship management. Through this course, you will learn about the strategies used in CRM. The easy-to-follow modules will educate you on CRM databases and data analysis. From this course, you will pick up the essential skills to establish a good relationship with the customers. In addition, you will acquire the competence to face customer complaints with professionalism.

Modules

• CRM Fundamentals.
• Consumer Behavior and Sales process.
• Principles of Management.
• Business Law.
• Basics of Management Information System.
• Principles of Organizational Behavior.
• Mandatory Field Visit.

Career Progression

• Customers relationship Officer.
• Customers support officer.
• PR Manager.
• Support assistant.

Requirements

• You should be over the age of 16+.
• You should have intermediate English Knowledge.